Shipping Policy and Payments

• All prices are displayed without any taxes or local fees. All taxes and local fees are payable by the customer.
• The customer is responsible to know and understand local shipping and import laws.
• The customer may be asked to provide a photographic ID at the point of delivery. 

If you need to expedite an order please contact us at sales@cudajet.com

 

Underwater Jetpack Orders

All Underwater Jetpacks are manufactured on a made-to-order basis. The production of any order shall only commence upon receipt of full payment.

Orders will generally be processed in the sequence in which they are received. Notwithstanding the foregoing, CudaJet reserves the right, in its sole discretion, to prioritize and ship higher-priority items ahead of other orders, which may affect the processing and shipping times of your order.

CudaJet is under no obligation to disclose the position of any order within the production queue. The position of your order in the queue is subject to change, including but not limited to being reprioritized by higher-priority orders.

CudaJet will make reasonable efforts to provide an accurate estimated time of delivery; however, such estimates are non-binding and subject to modification.

Please be advised that the ‘Founders Edition’ is a limited, one-time offer, with only 20 units available. Once all units are sold, no further orders for the ‘Founders Edition’ will be accepted.

Storage and Charging Requirements:

• All Underwater Jetpacks are shipped with a partial charge to ensure safe transit and storage. Upon receipt of the jetpack, customers are required to return to storage charge. The unit must be fully charged before its first use. This ensures optimal performance and longevity of the battery.
• Failure to adhere to these charging requirements may result in reduced battery life or performance issues, for which the customer will be responsible.

Warranty Activation

To activate the warranty for your Underwater Jetpack, the signed warranty form must be completed and returned within 14 days of receipt of the product.

Important: Use of the product before the signed warranty form has been submitted and approved will void all warranty coverage. The Underwater Jetpack must not be used until the user has:

1. Completed and returned the signed warranty form, and
2. Read and understood the full user manual.

Failure to meet these requirements may result in damage that is not covered under warranty. Misuse or operation outside the guidelines provided in the manual will also invalidate the warranty.

For full warranty terms, including coverage, exclusions, and claims procedure, please see our Return and Refund Policy.

Full Payment

Full payment must be made before an order is accepted. Production will not commence until payment has been received in full.

All duties, taxes, and any additional charges are the sole responsibility of the customer and will not be included in the full payment unless explicitly stated in writing by CudaJet Ltd. Customers are responsible for ensuring that any applicable import duties, taxes, or fees are paid as required by their local authorities.

Orders will be shipped only after full payment has been received. If any products are shipped without full payment, legal ownership of the goods shall remain with CudaJet Ltd until the outstanding balance is settled in full. CudaJet Ltd reserves the right to reclaim or take legal action to recover any unpaid goods.

Shipping Cost

Where shipping costs exceed the allocated flat fee, CudaJet retains the right to invoice and receive payment of the balance before the release of goods.

Delivery Schedule

CudaJet aims to ship your products within 180 days from order placement or by the estimated date given in your order confirmation, whichever comes after. We will do our best to ship the products to you within the estimated time frame or date stated in the order confirmation, we will provide you with updates on the delivery of your process as we see fit. However, you agree and understand that delays are possible and as a result, the product(s) may be delivered to you after the estimated date. CudaJet is not responsible for any damages, costs or loss of income caused by delays and is not obligated to provide a discount, refund or any credit due to delays. 

A failed collection from the customer may result in additional shipping fees payable by the customer. No refund will be given for a failed collection.

No refund will be given for a lost order due to incorrect shipping details or a failed collection. 

Where a partial payment has been made, the full balance will be requested 45 days in advance to shipping the goods. If you are unable to pay the full balance on request, or do not pay the full balance in time, you may lose your place in the order queue, delaying the shipment of your products.

If the full payment has not been made once the goods are cleared to ship, CudaJet reserves the right to charge 1% of the total cost of the order per week the goods are held. This is to help cover the cost of storage and proper maintenance on the products. If after 30 days the goods are still not paid for, CudaJet has the right to sell these goods on. No refund will be given for any initial deposit. 

Right Of Refusal 

CudaJet has the right to refuse or cancel any order without reason, in this case, you will be refunded the full amount paid. 

Tracking Shipment

You will receive a tracking number once shipped. If you need more information please contact sales@cudajet.com 

Cancellation Policy

CudaJet Ltd takes all cancellation requests seriously. Due to the made-to-order nature of our products, all sales are considered final upon receipt of payment. Each order is produced to precise specifications, requiring immediate allocation of resources, scheduling of production, and procurement of materials. As such, cancellations and refunds are not permitted once payment has been made.

No Right to Cancel After Payment

Once an order is placed and payment is received, production begins immediately, and the order is non-refundable and non-cancellable. Customers must ensure they are fully committed before proceeding with payment, as reinstatement of cancelled orders may not be possible.

Exceptional Circumstances

In rare and exceptional cases, CudaJet Ltd may, at its sole discretion, consider a cancellation request. If a cancellation is granted, refunds will be subject to the following conditions:

• A non-refundable deposit of 50% of the total order value, deducted from the refund amount. This reflects the costs associated with custom production, materials, and resource allocation.
• Any transaction fees incurred during the payment process will not be refunded.
• Refunds may take up to 120 working days to process due to administrative and financial procedures.

CudaJet Ltd reserves the right to determine whether a cancellation request qualifies as an exceptional case, and approval is not guaranteed.

Expedited Orders

Orders requiring expedited fulfillment involve immediate investment in production and logistics. Due to the urgency of these orders, they cannot be cancelled or refunded once placed. The rapid allocation of resources makes refunds infeasible.

Chargeback Policy

Communication Requirement: Before initiating a chargeback, customers are required to make a good-faith effort to resolve any issues directly with CudaJet by contacting our customer service team. Failure to do so before initiating a second chargeback may result in penalties as outlined below.

Good Faith Effort: We are committed to fair and transparent resolution of issues. Customers are strongly encouraged to resolve disputes directly with CudaJet before initiating a chargeback to avoid unnecessary penalties.

Chargeback Procedure: If a chargeback is initiated while your order is still within the production lead time, all production activities will be suspended immediately. The duration during which the chargeback is active will not count toward the production lead time. Your order will be stored in its current state until the chargeback dispute is resolved.

Settlement of Chargeback: To resolve the chargeback, CudaJet may offer either to complete the order or to provide a partial refund of 50% of the total order value, minus any applicable transaction fees, as outlined in our Cancellation Policy.

Resolution Notification: If CudaJet prevails in the chargeback dispute, you will be contacted within 14 days of the resolution. CudaJet reserves the right, at its sole discretion, to either resume production of your order or issue a partial refund.

Inquiry After Chargeback: If you open an inquiry disputing the charge after a chargeback has been resolved in CudaJet's favor, and your order is still in production:

• Order Cancellation: Your order will be cancelled.
• Partial Refund: You will be entitled to a partial refund of 50% of the total order value, minus any applicable transaction fees.
• Requirement for Refund: To process the partial refund, you must first remove the inquiry. The partial refund will be issued within 14 days of confirmation that the inquiry has been removed.

Penalties for Repeated Chargebacks: Customers who initiate a second or subsequent chargeback after a previous chargeback has been resolved may face the following consequences:

• • Order Cancellation: Your order will be canceled, and you will receive a partial refund of 50% of the total order value, minus any applicable fees.
  • Refund Processing: The partial refund will be processed within 14 days of the resolution of the second chargeback. The refund amount will be 50% of the total order value, minus any transaction fees and costs associated with the chargeback.
  • Account Termination: CudaJet may terminate your account and refuse future transactions.
  • Blacklisting: You may be added to a blacklist shared among businesses to prevent further transactions.
  • Legal Action: CudaJet reserves the right to pursue legal action to recover losses and associated costs.
  • Additional Fees: You may be liable for additional fees related to the chargeback, including investigation and transaction fees.

Final Resolution: After the partial refund has been issued and the inquiry has been removed, no further actions or refunds will be considered. This resolution is final and conclusive. CudaJet reserves the right to declare the matter resolved at any time once these conditions are met.

Buyer Information

The buyer is responsible for entering the correct and in date information and must check this is correct before completing payment. CudaJet holds no responsibility for information entered incorrectly. 

Change of Buyer Information

The shipping address can be changed at any time before shipment by emailing sales@cudajet.com

If the shipping address is within a more expensive shipping zone the balance will be payable before the goods are released. If the new shipping address falls under a cheaper shipping zone then we will refund you the balance within 14 days of the release of goods. Please note all duties and taxes are payable by the customer. 

The order can be changed to another person upon written request sent to sales@cudajet.com and acceptance from CudaJet. We reserve the right to refuse a change in buyer information. 

Disclaimer & Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall CudaJet, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Design changes and improvements may mean that parts or your product specification are different to that shown on the website and may vary from product to product. Colour errors on the website should be expected and actual colours may vary. This is due to many reasons such as a variance in; how people see colour, lighting, computer monitor displays, and manufacturing batches. Therefore CudaJet cannot guarantee the colours of our products accurately portray the true colour of the product and may vary from product to product. 

Although diligence has been taken to ensure the accuracy of the information on this site, CudaJet assumes no responsibility therefore. The materials may contain inaccuracies and errors. CudaJet does not warrant the accuracy or completeness of the materials. You acknowledge that any reliance on any information shall be at your sole risk and CudaJet does not assume any responsibility for any inaccuracies or errors. CudaJet reserves the right to modify data and technical specifications without further notice.